Shipping
All US domestic shipping is via Fedex shipped from Laguna Beach, CA.
Shipping rates are based on weight and distance.
In stock orders will ship within 24-48 hours unless noted otherwise.
Custom order shipping times will be communicated upon receipt of order.
Large, heavy and bulky items may require LTL Freight shipments which will be quoted based on shipping destination.
If you are outside of the US please contact us for an International shipping quote as rates vary from country to country
Detailed Tracking information will be provided once your order has shipped.
Returns
Most items are eligible for return within 10 days of receipt of order, and require a Return Authorization. Please contact us if you need assistance deciding if an item is right for you.
Returns must be pre-authorized via email within 10 days of receipt of order. At that time a return label will be provided via email.
Refunds will be made to the original form of payment within 10 days of our warehouse receiving the returned goods. Shipping costs to and from will not be refunded.
Refunds will only be issued if product is in original condition.
Any item shipped LTL Freight (furnishings, architectural doors, heavy items) are not eligible for return. Items not eligible for return will be noted on the product page.
To request a return authorization email us at returns@terrasagemercantile.com